1. Introduction

Welcome to the website of Sana Mind PLLC, owned and operated by Melissa Hernández, LCSW (Illinois License #149.029629). By using this website, you agree to the following terms and conditions.

This website is intended for informational and educational purposes only. It is not a substitute for professional medical, psychiatric, or therapeutic advice, diagnosis, or treatment.

2. No Therapist–Client Relationship

Use of this website, including contact forms, email, or social media links, does not establish a therapist–client relationship with Sana Mind PLLC or Melissa Hernández, LCSW. A therapeutic relationship is only established after a consultation, signed consent forms, and scheduling of services.

3. Confidentiality & Privacy

All therapy services are conducted in compliance with HIPAA regulations to protect your privacy.

Please note: communication via email or this website’s contact form may not be fully secure. Limit sensitive personal information when using these tools.

Your personal information will never be sold or shared with third parties.

4. Telehealth Services

Sana Mind PLLC provides both in-person and virtual therapy sessions. In accordance with Illinois law and licensing requirements:

Telehealth services are available only to clients physically located in Illinois at the time of service.

By engaging in telehealth therapy, you confirm that you are located in Illinois during each session.

5. Emergency Disclaimer

This website is not monitored continuously and should not be used in urgent situations.

If you are experiencing a mental health crisis or emergency, call 911 or go to your nearest emergency room.

You may also call or text the Suicide & Crisis Lifeline at 988 for immediate support.

6. Intellectual Property

All content on this website—including text, graphics, logos, and images—is the property of Sana Mind PLLC and may not be copied, reproduced, or distributed without written permission.

7. Limitation of Liability

By using this website, you agree that Sana Mind PLLC and Melissa Hernández, LCSW are not responsible for any direct or indirect damages that may result from your use of this site or reliance on its content.

8. Updates to Terms

Sana Mind PLLC may update these Terms of Use and Privacy Policy at any time. Continued use of the website constitutes acceptance of these terms.

Last Updated: September 12, 2025